Last updated: January 2026

Melbet Partners Privacy Policy — Your Data Is Completely Safe with Us

We believe protecting every user's personal data is our highest priority. This Privacy Policy explains how your data is collected and used.

SSL Encryption Never Sold to Third Parties GDPR Compliant
🔐

Encrypted Data

All your data is protected with 256-bit SSL encryption.

🚫

Not for Sale

Your personal data is never sold to any third party.

✏️

Data Control

You can view, edit, or delete your data at any time.

🌐

International Standards

Our policy is built in line with international data protection standards.

Last Updated: January 1, 2026

Introduction

At melbet partners, your privacy is our top priority. When you use our platform, certain information naturally comes our way. This privacy policy clearly sets out what data we collect, why we collect it, how it is stored, and what rights you have.

If you have any questions after reading this policy, please visit our Help Centre You can reach us. We offer 24-hour support in Bengali.

Please note: By using our website or creating an account, you are considered to have accepted this Privacy Policy.

What Data We Collect

Melbet partners collects two types of data — what you provide directly, and what is generated automatically through your use of the platform.

Information Provided Directly

  • Identity Information: Full name, date of birth, gender, nationality
  • Contact Information: Email address, mobile number, current address
  • Identity Verification Documents: Copy of national ID, passport, or driving licence
  • Financial Information: Payment method details (Mobile Pay/Nagad number, bank account)
  • Communication Records: Chat and email history with support

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Login time, page visits, betting history, game activity
  • Cookies & Tracking: Session cookies, preference storage (see details below)
  • Transaction history: Records of deposits, withdrawals, and bets

How Data Is Collected

1

At the time of registration

Core information is collected from the form you fill out when opening an account.

2

During KYC verification

Relevant information is collected from documents uploaded for identity verification.

3

While using the platform

Transaction details are automatically recorded during betting, gameplay, deposits, and withdrawals.

4

When contacting support

When you interact via live chat, email, or phone, your queries and complaints are recorded to help us improve the quality of our support.

How your information is used

Melbet partners uses your personal data only for specific, defined purposes. We never use your information unnecessarily.

Purpose Data in Use Legal Basis
Account Creation & Management Name, email, mobile number Contract Compliance
Identity Verification (KYC) NID, Passport, Address Legal Obligation
Payment Processing Payment Methods & Balance Contract Compliance
Fraud Prevention IP, device, transactions Legitimate Interest
Customer Support Communication History Legitimate Interest
Personalized Offers Betting & Gaming History Consent
Legal Compliance All Relevant Information Legal Obligation

Sharing Information with Third Parties

Melbet partners does not sell or rent your personal data to advertisers or unrelated third parties. However, there are limited circumstances where data may be shared with third parties:

  • Payment processors: Necessary information is shared with Mobile Pay, Nagad, or your bank to process financial transactions.
  • Identity verification services: Registered third-party verification agencies may be used as part of the KYC process.
  • Technology Service Providers: Trusted partners for cloud hosting, cybersecurity, and analytics services.
  • Legal Authority: We are required to disclose data when ordered by a court or upon a valid request from a regulatory authority.
  • Anti-Fraud System: Industry-standard fraud prevention through trusted security partners.

In all such cases, third parties operate under strict confidentiality agreements and may not use the data received for any purpose beyond what is specified.

Remember: melbet partners never shares your password or full payment card number anywhere.

Cookies Policy

We use cookies on our website to make your browsing experience smoother and more personalised. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Login sessions and security tokens are essential for the site to function and cannot be disabled.
  • Functional cookies: Saves your language preference and theme settings.
  • Analytics cookies: Helps identify which pages are visited most — without revealing your identity.
  • Marketing Cookies: Used to show offers tailored to your preferences. You can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause certain site features to stop working.

Data Security Measures

To protect your privacy, we follow the highest industry security standards. The following safeguards are actively in place at melbet partners:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An added layer of security for your account.
  • Firewall & DDoS Protection: Advanced systems to defend against cyber threats.
  • Regular Security Audits: Regular testing conducted by third-party security experts.
  • Staff Access Controls: Only authorized personnel can access your data, and only to the extent necessary.
  • Data Backups: Regular encrypted backups stored on secure servers.
In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.

Your Data Rights

You have full control over your personal data at melbet partners. You may exercise any of the following rights at any time:

  • Right to access: You can find out exactly what information we hold about you.
  • Right to Rectification: You can request that any incorrect or outdated information be updated.
  • Right to Erasure: In certain circumstances, you can request that your data be deleted.
  • Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
  • Right to Data Portability: You can receive a copy of your data in a machine-readable format.
  • Right to object: You can object to marketing or certain types of data processing.

To exercise these rights Help Centre Get in touch or email us at support@melbetpartners.biz. We'll respond within 30 days.

How Long We Retain Your Data

We only retain your data for as long as necessary. Data is kept while your account is active. After account closure, some data may be retained for a set period due to legal obligations:

  • Financial Transaction Records: 5 to 7 years (as required under Anti-Money Laundering laws)
  • KYC documents: 5 years after account closure
  • Customer Support Records: 2 years
  • Marketing data: Deleted immediately upon withdrawal of consent

Children's Privacy

Melbet partners strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal data from minors. If you suspect a minor has created an account, please notify us immediately at support@melbetpartners.biz. We will close the account and delete all associated data.

Privacy Policy Updates

We may update this Privacy Policy from time to time. If significant changes are made, you will be notified at your registered email address and the date at the top of the page will be updated. Continued use of the service after any changes constitutes your acceptance of the revised policy.

Contact Us

Contact us for any privacy-related questions, complaints, or to exercise your rights:

  • Email: privacy@melbetpartners.biz
  • Support Email: support@melbetpartners.biz
  • Live Chat: Directly by logging into the platform
  • Help Center: help-center page

Our data protection team will process your request within 30 business days.

Your Privacy Rights at a Glance

You have full control over your personal data

👁️
Right of Access

View Your Data

You can find out at any time exactly what data we hold about you. A single request gives you a complete list.

✏️
Right to Rectification

Correct Inaccurate Information

Outdated or incorrect information can be updated easily. Contact our support team and we'll get it corrected promptly.

🗑️
Right to Erasure

Delete My Data

Upon request, your personal data will be deleted unless retention is required by law.

📦
Portability

Download My Data

You can download all your data in JSON or CSV format.

🚫
Right to Object

Opt Out of Marketing

If you no longer wish to receive promotional emails or offers, you can unsubscribe at any time.

⏸️
Right to Restrict

Restrict Processing

In certain circumstances, you can ask us to restrict how your data is used.

Privacy FAQs

No, never. We do not sell or rent your personal data to any advertiser or third party. Your data is used solely for operating our services and meeting legal requirements.

Use a strong password and keep two-factor authentication (2FA) enabled. Never share your password with anyone, and avoid logging in on public Wi-Fi.

Requests will be processed within 30 days of receipt. However, certain data may need to be retained for a specified period due to legal obligations (e.g., financial records for 5–7 years) and may not be eligible for deletion.

Disabling essential cookies may prevent login and certain core features from working. Turning off analytics and marketing cookies, however, will not affect your access to the site's main services.

Only authorised staff can access your data, strictly within the scope of their role. All access is logged and regularly audited. Any unauthorised access by an employee is met with strict disciplinary action.
🔐 Your Data Is Secure — Get Started with Confidence

Join melbet partners Safely

Our privacy policy is transparent and strictly enforced. Register now — your data is fully protected.

SSL Encryption Data Is Never Sold 24/7 Support
বাংলা